How it works ?
STEP 1
Select the Xandres items you want to sell.
STEP 2
Estimate the value of your items online and discover how much you can earn with your clothes.
STEP 3
Make an appointment in store.
STEP 4
After inspection, you will receive a voucher, valid for the new collection as well as for preloved
Advantages
No hidden fees : We offer a buyback price based on the original price and the item's condition, and that’s the amount you receive. No commission is applied.
Instant voucher : No need to wait for your products to be sold. Receive your voucher as soon as your product is validated by our quality experts.
How do I use my voucher?
Once your items are received and approved, you will be credited directly to your Xandres preloved account. To get your voucher, log into your preloved account and go to "My credit".
You can then choose to generate one or more promotional codes of the amount of your choice.You can use these vouchers for both the preloved collection and the new Xandres collection.
Trade-in conditions
Your item must be clean and free from tears, holes, and stains.
Your item must not have been altered and must not be missing any buttons or other features.
Your item must contain the label (brand) and the inner composition and care labels.
Trade-ins are limited to a maximum of 5 items per account within a 30-day period.
Any questions? We answer your questions here
How will I receive the money for my trade-ins and do I have to wait until my item is sold to receive my credit?
Once your items have been checked and validated by our quality experts, you will receive your money in the form of credit, available in your member area under the "My credit" section. You will then be able to generate a voucher, which you can redeem via:
- The preloved site
- The Xandres site
- Xandres Stores
No need to wait for your item to be sold!
What are the acceptance criteria and do you return items deemed to be in poor condition?
- Your items must be clean, in perfect condition (with all zips, seams and elasticated features in working order) and free from holes, tears, stains, or odours.
- Your items must not have been altered and must not be missing any buttons or embellishments.
- Your items must contain the brand label as well as the inner composition and care labels.
- All products must be legally owned by the person benefiting from the trade-in offer.
We accept items with the following 3 condition ratings:
- New condition: with original label, never worn
- Excellent condition: the item is like new with no signs of wear or defects.
- Very good condition: the item shows only minor traces of wear, imperceptible at 30 cm.
**We do not accept any items in any other condition**: damaged, worn, no longer usable, stained, with holes, misshapen, dirty, with the internal label cut off, etc.
In accordance with our General Terms and Conditions of Sale, items that do not fulfil these criteria will be refused and will not be returned.
But rest assured: these items will live on, as donations to charities or through upcycling programmes.
Are the sent items reconditioned?
Upon receipt of your items, our experts will authenticate them and check their condition.
Each item is returned to its saleable condition and re-labelled. It is cleaned and/or ironed using environmentally-friendly processes.